Privacy Policy

Last updated: June 1, 2026

1. Information We Collect

We collect information you provide directly to us, such as your name, email address, phone number, and payment information when you make a booking. We also collect usage data when you visit our website.

2. How We Use Your Information

We use the information we collect to process your bookings, send booking confirmations and updates, communicate with you about your stay, improve our services, and comply with legal obligations.

3. Payment Information

Payment card details are processed securely by our payment partners and are never stored on our servers. All transactions are encrypted using SSL technology.

4. Data Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information with trusted service providers who assist us in operating our website and conducting our business, subject to confidentiality agreements.

5. Cookies

Our website uses cookies to enhance your browsing experience. You can choose to disable cookies through your browser settings, though this may affect the functionality of our website.

6. Data Security

We implement appropriate security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.

7. Your Rights

You have the right to access, correct, or delete your personal data. To exercise these rights, please contact us at support@theistana.com.

8. Contact

For privacy-related questions, contact us at support@theistana.com.